Privacy Policy

1. Introduction

tranquiseal is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect information when you visit our facility, book appointments, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this policy. If you have questions or concerns, please contact us at [email protected].

2. Information We Collect

We collect information necessary to provide Thai massage services and manage appointments effectively:

Personal Information You Provide:

• Contact details: name, email address, phone number
• Health information: medical conditions, injuries, areas of concern relevant to treatment
• Appointment preferences: preferred practitioners, session types, scheduling notes
• Payment information: billing details for session fees (processed securely)

Information Collected Automatically:

• Website usage data: pages visited, time spent, browser type through cookies and analytics
• Device information: IP address, operating system, referring website
• Session notes: practitioner observations about treatment response (stored securely)

3. How We Use Your Information

Your information serves the following purposes:

• Service Delivery: Scheduling appointments, preparing treatment rooms, tailoring sessions to your needs
• Communication: Appointment confirmations, reminders, follow-up check-ins, responding to inquiries
• Safety and Health: Maintaining health records relevant to bodywork, identifying contraindications
• Business Operations: Processing payments, managing scheduling, improving service quality
• Legal Compliance: Meeting regulatory requirements, responding to legal requests when required
• Website Improvement: Understanding how visitors use our site, optimizing user experience

4. Legal Basis for Processing

We process your personal information based on:

• Consent: You provide explicit consent when booking appointments and sharing health information
• Contract Performance: Processing necessary to fulfill service agreements and appointments
• Legitimate Interests: Business operations, service improvement, fraud prevention
• Legal Obligations: Compliance with health and safety regulations, tax requirements

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these limited circumstances:

• Service Providers: Payment processors, appointment scheduling platforms (bound by confidentiality agreements)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In the event of a merger or acquisition (you will be notified)
• With Your Consent: When you explicitly authorize sharing with third parties

All third parties with access to your information are contractually required to maintain confidentiality and security standards.

6. Data Security

We implement security measures to protect your information:

• Encrypted transmission of sensitive data over secure connections
• Secure storage systems with access controls and regular security audits
• Staff training on privacy and confidentiality requirements
• Physical security measures for paper records stored on premises
• Regular review and update of security protocols

While we take reasonable precautions, no system is completely secure. We cannot guarantee absolute security but commit to promptly addressing any breaches.

7. Data Retention

We retain your information for the following periods:

• Active Client Records: Maintained while you continue booking sessions
• Inactive Records: Retained for three years after last appointment for continuity of care
• Financial Records: Kept for seven years as required by Taiwan tax regulations
• Marketing Communications: Until you unsubscribe or request removal

After retention periods expire, information is securely deleted or anonymized.

8. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about cookie usage, types, and how to manage preferences, please see our Cookie Policy.

9. Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Objection: Object to certain types of processing, such as marketing communications
• Restriction: Request limitation of how we use your information
• Portability: Receive your information in a structured, commonly used format
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect information from minors without parental consent. If we become aware of such collection, we will delete the information promptly.

11. International Data Transfers

Your information is primarily stored and processed in Taiwan. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing information.

13. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Significant changes will be communicated via email to active clients.

14. Contact Information

For questions, concerns, or to exercise your rights regarding your personal information:

15. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with Taiwan's National Development Council, which oversees data protection compliance in Taiwan.